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Customer Feedback

Here are just some examples of actual emails with the positive comments we receive from our customers every day.

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I just wanted to send a special thanks to Rob McLean & Faisal Karim for making our recent car buying experience enjoyable.  They helped us replace our 2003 Pilot with a 2010 Pilot and I love it!  Both did a great job working through the details to put together a deal and getting the car ready.  Gerry Wood has my endorsement any day!

Wendy & Bill L. ~ Salisbury, NC

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As always, I received excellent service.  The only reason I drive the 30
minutes back to Gerry Wood Honda is for your
Customer Service.  Everyone speaks, smiles and ask if there is anything
needed.  Who could ask for more??????


Thank You!
Sharon S. - Denton, NC

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Thank you for your open manner of doing business. I looked at large number of vehicles over the past few months and spoke to as many sales personnel. We were scheduled to visit Atlantic Auto Exchange south of Greensboro regarding a red Mini. After making contact with you through your website I felt doing business with you would be the correct thing to do....I was correct. You and your staff should be commended for the manner in which you conduct business. The wife loves the vehicle and may let me drive it when it needs gas :-)   Thanks again
 
Steve L. ~ Vinton, Virginia

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You can't imagine how much I appreciated the help of one of your sales associates, Travis Grace. When my car was in for service last week, I was looking at cars on the lot. My daughter was car shopping and was looking at a Jetta but I like the Civics. Travis came out to help me immediately, even though I was a woman by myself. Just to let you know, my husband and I buy our own cars. If I come to look, I appreciate being treated like a smart and valued customer. I spoke with Travis at length about options for a lease or used purchase for my daughter who is graduating in May and he was the most accommodating, informative, and helpful sales associate I have ever worked with. He took time to answer questions and gave me all the information I asked for and then some. He was not condescending in the least. He asked if I had bought my CRV at your dealership and I told him that I had not. I couldn't remember if it was because when I visited your showroom across the street, I was ignored or pressured. I have been both at various dealerships. "Shopping" at Gerry Wood last week was a pleasure due to the professionalism of Travis Grace. I have been most impressed with his help and will work with him in the future. Because of his low pressure, informative manner, I am considering a purchase of an Insight, even though I was not in the market for a new vehicle. I just wanted to let you know what a valuable asset you have in Travis. I will spread the word about his impressive professional manner.

Sincerely,
 
PS. Your service department personnel has been kind, courteous, and professional as well. It has been a pleasure to patronize your dealership for these reasons.

Jennifer N.  ~ Salisbury, NC

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Hi Curtis!

Just wanted to drop you a short note and express my appreciation to you and the staff at Gerry Wood Honda for the excellent assistance you provided us in our recent Honda Accord purchase.

Your selection of cars offered was great! As you know, I cam looking for a Honda Civic, and ended up in a fine Accord. Jacques was a fun fellow to get to know, and went out of his way to answer any questions we had. he was extremely professional in presenting the cars for customer inspection, and made me feel very comfortable during the two test drives I experienced.

Jason worked with us on pricing to arrive at a figure I felt comfortable with, and made the overall buying experience a very pleasant one.

I'd have to rate my experience with Gerry Wood Honda very high. I wouldn't hesitate at all to recommend either of your dealerships to friend or family. The cleanliness of your facility, in conjunction with an obviously dedicated an professional staff in my opinion makes your dealership the benchmark to which others should aspire.

Thank you personally for your efforts in following up on my e-mail correspondence and giving us a phone call. One day I hope to do business with you again toward establishing a long term relationship.

Sincerely yours,

Garmon U.

Garmon U.,Rural Hall, NC

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We were in today for a first visit, having just recently purchased a new-to-us Honda Del Sol from the former owner.  Knowing little about the car, we asked for some help and advice from John Hancock in the Parts Dept. -- he was most helpful.  He answered those questions that he readily had knowledge and experience to handle and referred others to more experienced Parts & Service folks who happened to be nearby.  As it ended up, we purchased a few hundred bucks worth of needed parts/accessories.  All of this took only a few minutes of all our time and was handled in a friendly, cordial and very competent "business-like" manner.
 
From the friendly greeting by one of your employees who held the door for us on entering, to the smiling cashier who quickly checked us out, our "little" experience at your dealership was very positive with genuine hospitality much appreciated.  And, we just wanted to pass the experience and impressions along!
 
Best personal regards,
 
Mac & Donna F.

Mac & Donna F.,Gold Hill, NC

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Hello Brad,
 
I want to tell you what a world-class service team you have there at Gerry Wood Honda!  I've been doing business with GWH since I moved to this area 11 years ago, and it just keeps getting better.  From the first Civic I leased way back then, to the Hondas I own today, GWH helped turn me into a Honda Family Member.   I am always so pleasantly surprised when Service works me into the queue seamlessly, as if they were always expecting me.
 
In particular, I recently had a question about obtaining a new VIN plate for my S2000.  I was at a loss and, of course, turned to the Wood Honda Service Team first.  Russ Corpin quickly adopted the challenge, and Robert Gordon went the extra mile to get me in touch with the person who manages such a process.  The very next day, the problem was being solved.
 
My cars simply have to be reliable and built to last, and truly that's why I drive Hondas to begin with.  I pride myself on keeping my cars well maintained by Honda Certified Mechanics.  The Service Team has always communicated so well to let me know what is going on under the hood of my vehicles (even when the news is not so good!).  I simply cannot give a higher recommendation for transmission work than Paul!
 
It is exactly that kind of dedication that keeps a customer like me returning again and again.  I've heard that a merely satisfied customer is vulnerable to being lured away.  Consider me a delighted, and loyal, client.

Melanie H.,China Grove, NC

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I wanted to take a moment to let you know how much I appreciate two of your salesmen. Let me start by saying that I have never bragged on a car sales person! On March 22nd, my 2006 CR-V was totaled when we were struck by a drunk driver. After seeing how safe the Honda kept us, I immediately knew that I would replace it with a 2008 CR-V. I also decided that my husband would be switching to a Honda. Derek Raper and Travis Grace were wonderful through the entire process. They both listened to what we wanted and did not try to change our minds to push us towards something we did not want. They were friendly, personable, honest and fun! These guys were a joy to work with and were always available if we had questions.
 
We are enjoying our new CR-V and Element. I have owned many Hondas in the past, but this experience with Derek and Travis has surpassed all others.

Tammy O.,Salisbury, NC

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Lisa-Thanks so much for caring--Thanks for taking good care of our cars.  My wife, Sarah, has been having her Honda Odyssey served every 3,000 by the Honda service department since she bought the van. I have been have my Dodge Dakota service every 3,000 miles or 4 months since I bought the truck over 6 years ago.  We are so happy with the service that we have received from everyone at Gerry Wood's. 

 

Thanks for always following up on the service we have done.

 

Sarah and John H.

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Mr. Wood,

I am writing to inform you of the excellent customer service that we received from your representative, Mike Gobble.   My husband and I had purchased a vehicle from a nearby
dealer and turned in our Pacifica to them, in what we now know was a misguided transaction. After 2 weeks of headaches and misinformation, thankfully, we were put in touch with your company and Mike.   That is when things turned around.  

Mike informed us of the proper procedures of the lease turn-in and then went above and beyond in handling the transaction for us.   He acted as our liaison with the other dealer and with Chrysler financial and turned everything around.   He was knowledgeable, professional and helpful.
He kept us informed of everything that was happening, returned our calls promptly and exceeded our expectations in every way. 

I can honestly say that we will recommend Gerry Wood Auto to anyone who is looking for a reputable dealer and its all because of Mike.    If your company has service awards or anything similar, my husband and I would like to recommend Mike Gobble as the next recipient.  

Thank you for your time

Jennie G ~ Greensboro, NC

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Dear Mr. Wood,

In reference to your letter dated Oct. 10, 2009 what a great dealership you have.  The staff are true professionals.

I bought a S-10 pickup from CarMax several years ago and I didn't think I could experience a better purchase.  Your Sales Rep, Derek Raper, and Associates proved me wrong.

Mr. Raaper handled the deal very professional.  He had another deal going at the same time we were discussing my deal.  He handled the situation very well.  Being an Ex-Sale Rep. myself I could appreciate what he was going through.

Enough of my rambling on, let me just say that your people are top notch and I'm very happy with the vehicle purchased.

Please give my regards to Mr Raper and I wish him continued success.

Yours very truly,

 

Bill E.